Privacy Policy – Milestone Jewellery

At Milestone Jewellery, your privacy and trust are of utmost importance to us. When you browse our website or make a purchase, you share personal information that helps us serve you better. This Privacy Policy explains how we collect, use, store, and protect your data, ensuring your shopping experience remains secure, transparent, and enjoyable.

  1. Information We Collect

When you place an order, create an account, or contact us, we may collect the following information:

  • Personal details: Your name, email address, phone number, and billing or delivery address.
  • Order details: Products purchased, payment method (processed securely via trusted gateways), and transaction history.
  • Technical information: Browser type, device details, IP address, and usage behaviour to help us improve website performance and security.
  • Marketing preferences: Information you provide when subscribing to our newsletter or promotional updates.
  1. How We Use Your Information

We collect and use your personal data for the following legitimate purposes:

  • To process and deliver your orders accurately and efficiently.
  • To send order confirmations, shipping updates, and related notifications.
  • To communicate offers, promotions, or updates (only if you choose to receive them).
  • To provide customer support and respond to your enquiries.
  • To improve our website design, product offerings, and overall shopping experience.
  • To prevent fraudulent activity and ensure secure transactions.
  1. Sharing Your Information

Your personal information is treated as strictly confidential. We do not sell, rent, or trade your data with third parties. However, we may share limited information with trusted partners who help us operate our business, such as:

  • Delivery partners: To ensure safe and timely shipping of your orders.
  • Payment processors: To securely handle transactions (we do not store your card details).
  • Technical and hosting providers: To maintain and improve website performance.

Each partner is contractually required to protect your data in accordance with applicable privacy laws.

  1. How We Protect Your Data

We use secure servers, SSL encryption, and trusted payment gateways to safeguard your personal information. Access to your data is restricted to authorised personnel only.

While no online platform can guarantee absolute security, Milestone Jewellery continuously reviews its systems and implements best practices to ensure your data remains protected at all times.

  1. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart, personalise offers, and analyse site performance.

You can choose to disable cookies through your browser settings. However, some website features may not function correctly if cookies are turned off.

For more details, please see our Cookie Policy.

  1. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have several rights regarding your personal data:

  • The right to access the information we hold about you.
  • The right to correct any inaccuracies in your personal details.
  • The right to request deletion of your data, where legally permitted.
  • The right to withdraw consent for marketing communications at any time.
  • The right to data portability, allowing you to obtain and reuse your data for your own purposes.

 

  1. Links to Other Websites

Our website may contain links to third-party sites for your convenience. Please note that we are not responsible for how these external sites handle privacy or data protection. We encourage you to review their privacy policies before sharing any information.

  1. Children’s Privacy

Milestone Jewellery does not knowingly collect or process data from individuals under the age of 18. If we discover that such information has been provided, it will be deleted immediately.

  1. Updates to This Policy

We may update this Privacy Policy occasionally to reflect changes in our business or legal requirements. The most recent version will always be available on this page, clearly showing the “last updated” date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy or how your personal data is used, please contact us:

Milestone Jewellery UK
Email: info@milestonejewellery.co.uk
Website: milestonejewellery.co.uk

 

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