Terms & Conditions – Milestone Jewellery

Welcome to Milestone Jewellery. By accessing or purchasing from our website, you agree to the Terms & Conditions outlined below. Please read them carefully before placing your order.

1. Agreement to Terms

By using our website or purchasing any item, you acknowledge that you have read, understood, and agree to these Terms & Conditions.
If you do not agree, please refrain from using our website or services.

2. Product Availability

All products displayed on Milestone Jewellery are subject to availability.
We strive to keep our inventory up to date; however, some items may sell out quickly.
We reserve the right to modify, limit, or discontinue products at any time without prior notice.

3. Pricing & Payment

• All prices are listed in British Pounds Sterling (GBP) and include VAT where applicable.
• Prices may be updated at any time due to changes in materials, market costs, or internal adjustments.
• While we make every effort to ensure pricing accuracy, errors may occur. In such cases, we reserve the right to correct or cancel an order before dispatch.
• Payments must be made through the secure payment methods provided on our website.

4. Order Process & Confirmation

Once you place an order, you will receive an email confirming that we have received your purchase.

Please note:

• This confirmation does not guarantee order acceptance.
• Orders may be cancelled or adjusted in the event of stock shortages, payment issues, or unforeseen circumstances.
• Once accepted, your order will proceed to processing and dispatch.

5. Shipping & Delivery

We aim to deliver your order within the estimated timeframes mentioned on our website. However, delivery times may vary due to courier delays, public holidays, or other external factors.
Once your order has been dispatched, tracking details (if available) will be sent via email.
Milestone Jewellery cannot be held responsible for delays beyond our control.

6. Returns & Exchanges

We want you to love your purchase. If, for any reason, you are not satisfied, please refer to our Returns Policy for detailed guidance.

• Items must be returned unused, in their original packaging, and with all tags intact.
• Personalised, engraved, or custom-made jewellery is non-returnable unless faulty.
• Products damaged due to mishandling or negligence are not eligible for return or exchange.

7. Intellectual Property

All content on the Milestone Jewellery website, including product images, descriptions, designs, and logos, is the intellectual property of Milestone Jewellery.
Reproduction, distribution, or commercial use of any content without prior written consent is strictly prohibited.

8. Privacy & Security

Your privacy is our priority. Please review our Privacy Policy to understand how we collect, protect, and use your personal information.
We use secure servers and encrypted payment gateways to ensure a safe and reliable shopping experience.

9. Limitation of Liability

Milestone Jewellery shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the total amount paid for the specific product in question.

10. Policy Updates

We may revise or update these Terms & Conditions at any time.
Any modifications will take effect immediately upon posting on this page. We encourage you to review this section periodically to stay informed about any changes.

11. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Product Images & Colours

We make every effort to display our jewellery as accurately as possible.
However, colours and details may appear slightly different due to lighting conditions, photography, or variations in screen settings.

By purchasing from Milestone Jewellery, you confirm that you have read, understood, and agree to these Terms & Conditions.